Network Operations Center (NOC) Technician

Job Description

The Network Operations Center (NOC) Technician provides communication, information, and solutions to customers, vendors, network partners, and internal team-members companywide. As the first point of contact for the Network Operations Center Team the goal is to provide an efficient and effective response to problems and concerns by providing concise answers, escalations to the proper individual or resource, straightforward resolutions, and accurate results. This individual must be able to log and track calls using incident management software, maintain historical records and related problem documentation, as well as perform triage on all incoming requests to ensure that tickets are routed to the appropriate group for resolution. Daily activities will be driven primarily by recurring system health checks, responding to automated system alerts, troubleshooting customer and network issues, and handling incoming calls and emails. Responsibilities are varied and include installation, maintenance, testing, and operation of network and telecommunications equipment. To include; routers, switches, network transport, broadband services, voice services, special circuits, digital switching, and IP networks. Additional duties include assisting Field Technicians with variety of set-up, maintenance, and equipment performance operations, therefore must possess strong interpersonal communication skills both verbal, and written as well as provide exclusive customer care and service. Must be willing and able to travel periodically and work various hours, including on-call rotation, which may include any shift in a 24/7/365 environment.

Qualifications

An A.S. or B.S. in a technical or related field of study is preferred but not required; High School Diploma or Equivalent is required. Additional: Education, Experience, Certifications and/or a Combination Thereof: • Excellent customer service skills. • Telecom or Multiple Systems Operators (MSO) Network Operations Center experience preferred. • Cisco Certified Network Associate (CCNA) or equivalent certification strongly preferred. If an interested applicant does not possess a degree or certification in a technical field of study they must have a minimum 2 years of relative work experience to be considered a viable candidate.

Location

Munising, MI

Department

Munising, MI

Employment Type

Full Time

Experience

Entry Level

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